Four things to consider when choosing a fleet management system

By Andrew CroseDirector of Sales EMEA Region 

In the modern era of mining, the term “fleet management” conveys different meanings, depending on the audience: From optimization goliaths and large truck/shovel assignments, to light-weight but capable tablet-based systems, to basic tracking from secondary digital IoT platforms like collision avoidance and telematics systems.  

How does a mine decide which is right for them? 

After more than a decade of working with miners throughout the world on their digital strategies, here are a few recurring themes that shape that decision making: 

  1. Level of sophistication of the mine (aka, the lack of belief in one’s people) 
  2. Size matters (hidden secret, truck size doesn’t matter, but equipment count does)
  3. Communications infrastructure is a problem (but increasingly less so …) 
  4. Pathway to autonomy guides the way (or at least the perceived path …) 

I’ll tackle each in order. 

Level of fleet management sophistication 

I’ve worked with mines on six continents, North America, South America, Europe, Asia, Australia, and Africa. While I wait for a mine in Antarctica, this will have to do for now. In mines in each of these continents, I’ve heard from multiple miners some version of “my mine isn’t sophisticated enough for fleet management”. When I hear this, I often ask why? In response, I typically hear some level of disparagement of the local workforce, their ability to learn new things, and their willingness to embrace change. Honestly, I’m not buying it. 

In all my travels, I’m constantly amazed at the ingenuity of humans to solve problems, adapt to circumstances, and improve. For example, in many parts of Africa the wired infrastructure for communications is non-existent and cellular phone calls are expensive. However, WhatsApp is sitting in the pocket of almost everyone on the continent. 

Just as my five-year old can master MineCraft on his tablet, and his grandmother can video message him on FaceTime from across the world, people change when it benefits them. I simply do not accept that miners, given the right change management and incentives, cannot embrace a digital strategy via some level of fleet management. 

digitally connected mine

Quantity of trucks and shovels and the ability to functionally change truck and shovel assignments matter more than equipment size when it comes to choosing a fleet management system.

Size Matters?   

Many mines around the world do not use ultra-class trucks. For many mines, a Cat 777 is big enough. In some mines, what might traditionally be thought of as an over-the-road dump truck is the best fit for dealer/maintenance availability and haul road conditions. This does not change the challenge of truck/shovel operations, and in some cases increases the value of a fleet management system.  

What does matter in selecting a fleet management system is the quantity of trucks and shovels and the ability to functionally change truck and shovel assignments. For example, if you have a large number of trucks (say more than 20) that can be reasonably matched to a large number of shovels (say, more than three or four), then the dynamic optimization algorithms of an advanced fleet management system make sense. This is regardless of the size of the truck and shovel.  

I was recently at a mine that had over fifty 20-ton over-the-road trucks matched to a dozen construction-class excavators. Dynamically allowing the trucks to float between excavators to reduce queue time to be loaded and/or shovel hang time will greatly increase their production. However, I visited another mine with just seven CAT 793s. Very likely, a mathematical dynamics assignment algorithm would not benefit them much at all. In this case, a smaller, tablet-based system, or getting the cycle times and load counts from a secondary IoT data point from a collision avoidance system would help them better monitor their production, inventories, and collect the data to analyze for haulage inefficiencies at a much lower cost. 

Communication Infrastructure 

Comms has always been a challenge in mining. Early systems relied on tried and true line-of-site radios. They were great for long distances and small packet data transmission. Unfortunately, they had a few critical issues. They frequently required obtaining a permit to operate and they couldn’t keep up with the data loads of increasingly data-intense FMS systems. This was fraught with challenges. WiFi simply was not designed with mines in mind. Wireless access points were predominantly designed for office environments and your odd coffee shop; not the best scenario for a haul truck driving down a long road. Over time, most of these challenges were overcome with trailers, directional antennas, better deployment designs, and software work-around. Finally, it is worth mentioning, a few mines forayed into other technologies, such as WiMax, but those fell the way of LaserDiscs and Betamax. 

Today, mines enjoy a bevy of choices to meet their needs. LTE (3G, 4G, etc.) is predominantly available via either telcom services or private LTE networks. WiFi has progressed to a near science of access points and self-healing mesh networks, small packet technologies like ZigBee are utilized in some applications, and the FMS systems are smart enough to store the information onboard to bridge those network gaps. Communications a problem? Effectively, I don’t buy that either. 

Pathway to Autonomy 

This is an increasingly frequent comment I hear, that rather than improve a mine’s processes today, they will just wait for an autonomous solution that is somehow just around the corner. To be fair, autonomous haulage is real, and used in several mines. Someday, autonomous vehicles will replace manned vehicles. I, for one, cannot wait until I can read the paper or watch the news while not driving to work. 

However, all futurists aside, autonomous haulage today is only a best fit for some applications. Ideally, it is employed at greenfield mines or pits, with the right design. It is still only slowly being tested in different environments, such as oil sands and wet Indonesian haul roads. To be perfectly honest, most autonomous approaches in mining still require a central command and control environment, which will be eventually eclipsed by automotive standalone approaches such as Uber, Google and others. In the meantime, a good fleet management approach can provide a strong ROI, giving you real benchmark data to improve your operations today. 

Concluding thoughts 

Driving towards a digital mine with a fleet management program brings many tangible benefits with better/faster data to make real change. Finding the best fit for your mine, either through large-scale dynamic assignments fleet management, tablet-based fleet management, or just using secondary data collected by telematics or collision avoidance systems is critical. Finding a partner that can guide you through that journey is the difference between a fine tailor and a second-hand suit. Making the right choice is critical. 


Andrew Crose, Director of Sales, EMEA

Andrew is a miner at heart and has participated in digital strategy, IoT, big data, and other technology initiatives with some of the world’s top mining houses. He is a Six Sigma Black Belt trained in process improvement on projects in the mining industry. Andrew brings more than 15 years’ experience in sales management and operations, with the last 10 years in the mining industry. He is responsible for the development, maintenance, and management of sales processes for the Operations’ product portfolio.


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